1. Refund Policy
DairyBit provides dairy management software, dairy ERP tools, milk delivery app features, and billing/subscription services for milk providers. Because access and resources are activated digitally after purchase, refunds are handled under this policy and on a case-by-case review where needed.
This page covers platform / subscription charges paid to DairyBit. It does not cover milk-sale money collected between a milk provider and their customers (those are business payments recorded inside the software, not paid to DairyBit).
Related pages: Terms & Conditions · Privacy Policy · Pricing
2. Cancellation Policy
You may cancel a DairyBit milk provider subscription request or stop renewing a paid plan according to the rules below.
- check_circleCancellation stops future renewals or pending upgrade processing as applicable.
- check_circleCancellation alone does not automatically create a refund unless eligibility rules in this policy are met.
- check_circleAfter cancellation takes effect, plan limits and feature access may reduce to the free/basic entitlement or become restricted as shown in Subscription Book.
3. Subscription Cancellation
Monthly / short-term plans
You may cancel anytime. Access continues until the paid period ends (unless otherwise stated at purchase). Unused days in an active cycle are generally not refunded.
Longer / annual plans
Cancel within the first 14 days of purchase for possible eligibility review. After that window, cancellations usually stop renewal only and do not refund the remaining term, unless required by law or approved for a verified fault.
Upgrade or plan-change requests pending admin approval can be withdrawn before approval/activation. Once a paid plan is activated and used, standard eligibility rules apply.
4. Payment Terms
Subscription and platform fees are due as shown at purchase or upgrade time (amount, duration, and plan limits).
- check_circlePayments must be made through the official DairyBit channels instructed in the portal or by support.
- check_circleSome upgrades require admin verification of payment proof before plan activation.
- check_circlePrices and plan limits may change for future purchases; already activated periods are governed by what was confirmed at purchase.
- check_circleTaxes or payment gateway charges, if any, follow the breakdown shown at checkout or in the invoice/receipt shared with you.
5. Refund Eligibility
When you may qualify
Refund requests are typically considered when submitted within 14 days of the transaction and one of the following is true:
- Duplicate payment for the same subscription period.
- Paid amount charged incorrectly due to a proven DairyBit billing error.
- Verified critical platform fault preventing core milk-provider operations for more than 48 consecutive hours, and no suitable workaround was provided.
- Paid plan was not activated after successful payment due to an internal processing failure (after reasonable support follow-up).
Usually not eligible
- close Change of mind / business strategy
- close Not wanting features after using the plan
- close Local internet / device issues on user side
- close Customer–provider milk bill disputes
6. Refund Processing Time
Submit request
Contact support with registered mobile/email, plan name, payment proof/transaction ID, and reason. Prefer emailing Contact Us via the Contact Us form.
Review
Our team reviews payment and usage records. Typical review time is 3–5 business days.
Credit
Approved refunds go back to the original payment method where possible. Bank/UPI processing may take an extra 5–10 business days.
7. Non-Refundable Services
Unless required by law or expressly approved in writing, the following are non-refundable:
- close Free / Basic plan usage (no platform fee paid)
- close Partially used paid subscription periods after the eligibility window
- close Custom setup, data migration, training, or consulting fees
- close Third-party payment gateway charges that are non-reversible
- close Milk provider ↔ customer milk bill payments (not DairyBit revenue)
- close Accounts suspended for terms violations or abuse
8. Billing & Payment Information
Keep your Subscription Book records and payment proofs safe. For disputes we may ask for:
- check_circleRegistered milk provider account mobile / business name
- check_circlePlan selected, amount paid, date, and transaction reference
- check_circleScreenshot or receipt of payment / UPI / bank transfer
Billing features for milk delivery customers (monthly bills, dues, cash/UPI records) are operational tools. Those payments are between milk providers and customers and are outside this refund policy.
See product overview under Features and plan options under Pricing.
9. Customer Support
For refund, cancellation, or payment issues, reach DairyBit support with your account details and payment proof. We aim to acknowledge billing inquiries quickly and complete reviews within the processing timeline above.
If your issue is about incorrect milk litres, customer bills, or dues with your milk provider, contact your milk provider first — DairyBit support can guide on how to use the software, but cannot reverse third-party milk collections.
10. Contact Us
For Refund & Cancellation Policy questions:
- check_circleContact form: Contact Us
- check_circlePhone / WhatsApp: +91 90239 46146
- check_circleEmail: support@dairybit.com
Also see: Terms & Conditions · Privacy Policy · Home
