Privacy Policy
Learn how DairyBit collects, stores, protects, and manages your personal information across our website, dairy management software, milk provider portal, customer portal, and mobile apps.
Last updated: July 2026
1. Information We Collect
DairyBit collects information needed to run dairy management, milk delivery tracking, billing, subscriptions, and support. This policy covers website visitors, milk provider accounts, customer accounts, and administrators.
Personal Information
- Account details: Name, mobile number, email, password (stored securely), business/dairy name, role (milk provider or customer), and language preference.
- Business profile: Address, city, state, pincode, milk rate, QR token, and other profile settings you provide.
- Milk & billing data: Customer records, morning/evening milk entries, monthly bills, payment records, due balances, leave/extra requests, delivery notes, and related reports.
- Linking data: Join requests, approvals, mapping status, and notification activity between milk providers and customers.
- Subscription data: Plan selection, status, and billing history for paid milk provider plans.
- Contact inquiries: Name, mobile, optional email, topic, message, WhatsApp reply preference, and IP address from the contact form.
Device Information
- Login sessions, device/browser details, app version, optional push notification token (FCM), and basic usage/security logs.
- Technical identifiers needed to keep portals and apps secure and stable.
We do not require customers to enter bank or card details inside DairyBit for routine milk bill payments. Milk Providers record cash, UPI, or partial payments as business entries inside the platform.
2. How We Use Your Information
We use collected information for these purposes:
Milk Billing & Accounts
To record milk entries, generate monthly bills, track payments, and show shared account history between milk providers and customers.
Account & Subscription Management
To create and secure accounts, manage milk provider subscriptions, enforce plan limits, and provide portal/app access.
Notifications & Support
To send service alerts, mapping/milk confirmations, delivery notes, and respond to support inquiries.
Security & Improvement
To prevent fraud or misuse, maintain stability, analyze usage patterns, and improve DairyBit features.
Marketing Communications
We may send product updates, service notices, or optional promotional messages related to DairyBit. You can ask us to stop non-essential marketing messages. Transactional messages (OTP, security, billing, subscription, and important service alerts) may still be sent as needed to operate your account.
3. Data Protection
Security Measures
We use reasonable technical and organizational safeguards — secure authentication, access controls, HTTPS where applicable, and protected server infrastructure. Passwords are stored using secure hashing and are not shown in plain text.
Data Storage
Your account and operational data are stored on systems we operate or control through trusted hosting providers. No online system is 100% secure — use a strong password, keep credentials private, and contact us if you suspect unauthorized access.
4. Cookies Policy
Cookies
DairyBit uses cookies and similar technologies for essential functions such as login sessions, security (including CSRF protection), and remembering basic website preferences.
- Session cookies keep you signed in to the milk provider or customer portal.
- Security cookies help protect forms and authenticated actions.
- Local storage may be used for front-website features such as verification helpers and UI preferences.
5. Third-Party Services
Between milk provider and customer: When linked, relevant milk entries, bills, payments, and related notifications are visible to both parties as part of the service.
Service providers: We may use trusted hosting, SMS/OTP, email, push notification (e.g. FCM), analytics, or payment partners only as needed to operate DairyBit. They are expected to protect data and use it only for services provided to us.
Legal requirements: We may disclose information if required by law, court order, or to protect the rights, safety, and security of DairyBit, our users, or the public.
We do not sell your personal information to advertisers or unrelated third parties.
6. User Rights
- Review and update profile/address details from milk provider or customer Settings.
- Customers see milk and billing data shared through their linked milk provider relationship.
- Milk Providers control customer records, rates, entries, bills, and approvals within their account.
- Request correction, account support, or deletion subject to legal, security, and billing-record requirements.
- Ask questions about how your data is used via our contact channels below.
7. Data Retention
We retain account, milk entry, billing, payment, and subscription records for as long as your account is active or as needed to provide the service, resolve disputes, meet legal obligations, and maintain accurate business history for milk providers and customers.
Contact form inquiries and technical logs are kept only for a reasonable period required for support, security review, and compliance, then deleted or anonymized where practicable.
8. Children’s Privacy
DairyBit is intended for milk providers and adult customers managing dairy delivery and billing. We do not knowingly collect personal information from children under 13 (or under the minimum age required by applicable law).
If you believe a child has provided personal data to DairyBit, contact us and we will take reasonable steps to delete it where appropriate.
9. Changes to This Policy
We may update this Privacy Policy as DairyBit features, legal requirements, or business practices change. The latest version will always be available on this page with an updated “Last updated” date.
Continued use of DairyBit after updates means you accept the revised policy. Significant changes may also be highlighted via website notice, email, or in-app message where practical.
Related: Terms & Conditions · Refund & Cancellation Policy
10. Contact DairyBit
Questions about this DairyBit Privacy Policy, data protection, or your information?
- Contact form: Contact Us
- Phone / WhatsApp: +91 90239 46146
- Email: support@dairybit.com
Questions about privacy or your data?
mail Contact Privacy Team
